OperationsIncluded
Installation and verification
Help with installer issues, launch errors, release verification, checksum checks, and device replacement questions.
協助處理安裝、啟動、啟用檢查、試用版問題，以及在方案規則內的換機授權回復。
ClawDesk · Support
Support
支援
Support is provided by email. Typical first response time is 2 to 3 business days, and the scope is limited to the software, the trial build, and the documented free release flow.
支援透過電子郵件提供。通常會在 2 到 3 個工作天內首次回覆，範圍僅限軟體、試用版與已揭露的審核模式結帳流程。
Support email: 客服信箱： AlisonTechStudio@naviaworks.net
What support covers
支援範圍
AccountIncluded
Release access and recovery
Help with release lookup, source access recovery, release references, and support for verification problems.
協助查單、授權回復、發票參照，以及正式結帳啟用後的啟用失敗支援。
ProductIncluded
Bug reports
Reproducible product bugs, release regressions, and installer problems are accepted as support cases.
可重現的產品錯誤、版本回歸與安裝程式問題，皆可作為支援案件。
What support does not cover
不支援項目
- Custom automation service work, bespoke consulting, or managed delivery for user-specific workflows.
- 客製化自動化服務、顧問交付，或針對個人專屬流程的代管服務。
- Illegal, unauthorized, or policy-violating automation requests.
- 違法、未授權或違反平台政策的自動化需求。
- Support that requires access to passwords or secret material beyond the documented recovery flow.
- 需要超出既定回復流程的密碼或秘密資料存取支援。